Respect · Resolve · Recover
Outstanding accounts, handled with dignity.
If we have contacted you about an account, our secure portal lets you view the details, see the supporting documents and resolve the account — clearly, privately and at your own pace.
Who we are
Your single point of contact
Crown Resolution Group works with businesses across the United Kingdom on outstanding accounts. Where we have been asked to contact you about one, we become your single point of contact — and our job is to help you resolve it fairly, not to pressure you.
Every account we handle is individually verified before we make contact, every communication is recorded, and every customer has the right to query or dispute their account at any time — doing so pauses all further contact while we investigate.
More about how we work →Fair · Lawful · Accountable
What we do
Resolution, not pressure
Accounts handled properly
We contact customers about accounts on behalf of the business the account is held with. Before any contact, every account passes a validation and compliance review — identity, balance, documentation and limitation status are all checked.
A secure private portal
No doorstep visits, no cold calls. Sign in with your email address and private customer reference to see your balance, payment history and the documents that support the account — nothing is shown without both.
Fair, realistic resolution
Talk to us about the options available to you, query anything you don’t recognise, or tell us about financial difficulty. Vulnerable customers are handled by specialists, and free debt advice is always signposted.
Received a letter or email from us?
Resolving your account takes four steps
Find your reference
Your unique customer reference (CRG-…) is on our letter or email to you.
Sign in securely
Enter the email address we contacted you on and your customer reference. Nothing is shown without both.
Review everything
See your balance, full payment history and the documents that support the account.
Resolve your way
Contact us to discuss your options — or query the account, which pauses further contact immediately.
Our commitments
What you can expect from us
- We will always identify ourselves and the business the account is held with.
- We will never disclose your account to anyone but you.
- We will never use threatening or misleading language.
- Raising a query or dispute pauses further contact while we investigate.
- If you are in financial difficulty, we will give you reasonable time and signpost free, independent debt advice.
- Every action on your account is recorded and auditable.
“Every account belongs to a person. We resolve accounts by treating people properly.”
Questions about a letter or email you received?
Our team responds to every enquiry — no call centres, no queues.